Refund policy

1. Return and Refund Policy

Last Updated: September 19, 2026

At szj6kr-fu.myshopify.com, we believe that an organized desk leads to a clear and inspired mind. Whether you have chosen our sticky notes to capture quick ideas, our precise rulers to align your vision, or our elegant pen holders to keep your workspace neat, we want you to be completely satisfied with your purchase. If for any reason your stationery order does not meet your expectations, we are here to assist you every step of the way.

30-Day Happiness Guarantee

We offer a 30-day return window. You have 30 days from the date you receive your item to request a return.

To be eligible for a standard return:

  • The item must be unused, unwritten on, and in the exact condition that you received it.

  • Sticky notes must remain in their original protective wrap/binding.

  • Rulers and pen holders must be free of scratches, scuffs, or alterations and kept in their original packaging.

  • Proof of purchase or order number must be provided.

Non-Returnable & Specialty Items

To maintain quality standards and hygiene, certain items cannot be returned:

  • Products that have been personalized, custom-printed, or altered.

  • Items marked as "Final Sale" or promotional free gifts.

  • Gift cards.

How to Initiate a Return

  1. Submit Your Request: Send an email to our support team at [email protected] with your order number, photos of the item (if damaged or defective), and the reason for the return.

  2. Review & Approval: Our team will review your email within 1–2 business days. If approved, we will send you a Return Authorization alongside detailed instructions on how to send your package back.

  3. Pack Your Items: Securely package the stationery items to avoid damage during transit. Include a slip with your order number inside the package.

  4. Ship to Us: Ship your returned package to our dedicated warehouse facility at:

    Return Address:

    274 Montague Rd, West End QLD 4101, Australia

Please note: Unless the return is due to a product defect or shipping error on our part, customers are responsible for paying their own return shipping costs.

Damaged, Defective, or Incorrect Orders

Please inspect your package upon delivery. If your ruler arrives bent, your pen holder is chipped or broken, or you receive the wrong product entirely:

  • Email us immediately at [email protected] within 48 hours of delivery.

  • Attach clear photos or a short video showing the issue along with your shipping label.

  • We will arrange a free replacement or issue a full refund, including any initial shipping fees paid.

Refunds & Processing Time

Once your return is received and inspected at our West End facility:

  • We will send you an email notifying you that we have received your returned item and inform you whether your refund has been approved or rejected.

  • Approved Refunds: A credit will automatically be applied to your original payment method within 5–10 business days, depending on your card issuer or bank policy.

  • Late or Missing Refunds: If you haven’t received a refund yet, check your bank account again, then contact your credit card company. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Order Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new stationery item.